Chapter 13 discussed the appropriate ways to write emails, proposals and memos.
There are many advantages to emailing as long as the purpose stays clear and concise and manners are attributed appropriately. The textbook outlines a number of advantages in this chapter:
- Reduces the cost of employee communications
- increases the distribution of messages to more employees
- flattens corporate hierarchy
- speeds up decision making
However, in my opinion, while email is great and very cost and time effective, what would the world do if email and other electronic forms of communication went down? To me, this is a scary thought. Would communication just be completely thrown for a loop?
Email is in fact secondary to face-to-face communication. I am glad the book stated this because I totally agree. There is nothing like good eye contact, body language, and observable intent. Emails include a subject line, salutation, first sentence/paragraph, a body and a closing.
Memos are used in many ways. It is usually distributed to employees to ask a question, make an announcement, or convey information. Proposals are used to convey information.